FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?
We offer a wide range of products including Pet care, Fitness, Toys, Clothings & Home décor. You can explore all of our offerings by visiting our products.

2. How can I place an order?
To place an order, simply browse through our online store, select the items you wish to purchase, and add them to your shopping cart. Once you're ready to check out, click on the cart icon at the top right corner of the page and follow the checkout steps.

3. Do I need an account to place an order?
No, you do not need an account to shop with us. You can check out as a guest. However, creating an account will allow you to track your orders and save your shipping details for future purchases.

4. What payment methods do you accept?
Bank Transfer

5. Is my payment information secure?
Yes, your payment information is completely secure. We use SSL encryption to protect all your sensitive information during the payment process.

6. Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it right away to ensure quick delivery. Unfortunately, we are unable to make changes or cancel an order once it's been confirmed. Please double-check your order before completing the purchase.

7. How much does shipping cost?
Shipping costs vary depending on the weight, size of your order, and your location. Shipping fees will be calculated at checkout.

8. Do you offer international shipping?
No, We ship to Maldives only.

9. How long will it take for my order to arrive?
Standard shipping typically takes 20 - 60 days. Once your order ships, you will receive a tracking number via email to follow its progress.

10. I received a damaged or incorrect item. What should I do?
We are sorry for any inconvenience caused! Please contact us immediately at info@vividcollections.com with your order number and a photo of the damaged or incorrect item. We'll make sure to resolve the issue as quickly as possible.

11. How can I contact customer support?
You can reach our customer support team via Tidio live support on our  website, email at info@vividcollections.com, or you can fill out the contact form on our website. 

14. Are your products eco-friendly?
We are committed to sustainability and offer a range of eco-friendly products. Look for the "Eco-friendly" label on product pages to find items made from sustainable materials or produced with environmentally friendly practices.

15. How can I stay updated on new arrivals and promotions?
Sign up to our store to receive the latest updates on new products, special offers, and promotions. You can also follow us on our social media pages for real-time updates.